OTKA (The Hungarian Scientific Research Fund)

Project details

Contract number:	T037855
Title:	Service quality, customer satisfaction, and customer loyalty - concepts and measurement from the perspectives of public utilities being in the process of liberalization
Area:	Social sciences and humanities
Abstract:	[HTML]  [DOC]
Coordinator:	Gabor Rekettye
Organisation:	University of Pecs
Department:	Faculty of Business ? Economics, Department of Marketing
Address:	Rakoczi ut 80
Post code:	7622
City:	Pecs
Country:	Hungary
Phone:
Fax:
E-mail:	rekettye@ktk.pte.hu

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